|Deposit and Cancellation Information
|Your credit card will be charged for the full amount of your booking at the time the reservation is made. This payment is processed through the secure Windcave payment system. The name that will appear on your statement will be Distinction Luxmore Hotel. Any credit card details stored for payments are done so on the Windcave system. No credit card information is stored by us and Windcave protects personal information – at a minimum – to the Payment Card Industry Data Security Standards (“PCI-DSS”).
BEST AVAILABLE RATES & STAY & SAVE ROOM ONLY RATES
No refunds are permitted on Best Available & Stay & Save Rates accommodation bookings. In the case where cancellation or amendment of a booking is required, the full quoted amount of the reservation will be charged. Guests requiring alternative accommodation dates will need to rebook, no amendments/transfers permitted. A maximum of 2 rooms can be booked on Stay & Save rates. Please note these Stay & Save rates are not valid for events & conferences.
FLEXI FREE CANCELLATION RATES
No fee to amend your booking (subject to availability). Amendments & cancellations on bookings will be accepted up to 24 hours prior to arrival with no charges. In the case of a no show or a cancellation inside 24 hours, one night’s accommodation will incur and be charged.
PACKAGE RATES (including Bed & Breakfast Rates and Stay & Save incl Breakfast Rates)
Cancellations will be accepted up to 24 hours prior to the day of arrival with no charge, in the case of a no show or cancellation inside the 24 hours one night’s accommodation will be charged. Unused package components are non refundable.
All rates are in NZ dollars and are on a per night basis including GST. Distinction Hotels will not reimburse adverse fluctuations due to foreign exchange.
CHECK IN / CHECK OUT POLICY
Check in time is 2pm at Distinction Luxmore Hotel, 41 Town Centre, Te Anau. If earlier check in time is required please request this at the time of booking.
Check out time is 10am. If a late checkout is required please request from Reception when you check in at hotel. Early check-ins and late checkout’s are not guaranteed and are at the discretion of Management / Reception Staff.
One child 12 years and under stay free when using existing bedding. Extra children will be charged at the extra person rate. In the event where a rollaway is required the extra person charge will apply.
HOTEL GYM CLOSURE
Please note that our Hotel Gym at Distinction Luxmore is closed until further notice, in line with NZ Government recommendations to constrain the spread of COVID-19.