Guest Service Agent - Twizel

Location

Distinction Mackenzie Country Hotel, Cnr Ostler & Wairepo Road, Twizel

Distinction Mackenzie Country Hotel is seeking a professional and enthusiastic Guest Service Agent (GSA) to join our team. This roll is for our summer season from 1 October 2026 to 31 May 2027.

Position Overview
As a Guest Service Agent, you will be the welcoming face of our hotel. Your role will involve providing exceptional customer service, efficiently assisting in F&B department, and assisting guests with luggage & enquiries to ensure their stay is seamless and memorable. This is a physical role that involves bending, lifting, and being on your feet throughout the day.

This position will be a minimum of 30 plus hours per week and will pay between $25 - $28 per hour based on experience.

Job Description & Key Requirements:
• Previous experience in a reception, portering, or customer service role would be an advantage
• Strong communication skills
• A genuine passion for delivering outstanding guest service
• Flexibility to work on a rostered basis, including evenings, weekends, and public holidays
• Well-presented, reliable, and proactive in your approach to the job
• Previous experience with Guest Centrix or a similar property management system is required
• Checking in and out of guests and presenting their bills for payment
• Reservations - receiving booking request and entering them into the PMS with accuracy
• Preparing for group arrivals , entering rooming lists and preparing accounts for pre-payment
• Ability to assist other departments when required
• Deal professionally with customer enquiries and complaints

Why Join Us?
• Be part of a respected New Zealand-owned hotel brand in the beautiful Mackenzie Region
• Staff discounts on accommodation at Distinction Hotels throughout New Zealand
• Supportive and professional team environment
• Career development opportunities in the hospitality industry
• Modern staff accommodation provided onsite at a subsidized rate

Apply:
If you are passionate about hospitality and have the skills to create a warm and memorable guest experience, we would love to hear from you. Please submit your CV and cover letter outlining your suitability for the role to gm@distinctiontwizel.co.nz

Contact: Isaac Boyle

Phone: 03 435 0869

Guest Service Agent - Twizel
Distinction Mackenzie Country Hotel Twizel

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