Distinction Hotels

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Front Office Manager - Rotorua

Location
Distinction Rotorua Hotel & Conference Centre, 390 Fenton St, Rotorua
Distinction Rotorua Hotel is seeking an experienced and motivated Front Office Manager to lead our front office team and deliver exceptional guest experiences in one of Rotorua’s leading hotels.

This is a hands-on leadership role ideal for someone who thrives in a fast-paced hospitality environment, has a passion for service excellence, and enjoys developing high-performing teams.

About the Role
As Front Office Manager, you will be responsible for the day-to-day operation of the front office, ensuring smooth, efficient, and friendly service from arrival to departure. You’ll lead by example, manage systems and procedures, and work closely with other departments to ensure our guests receive a consistently high standard of service.

Key Responsibilities
• Lead, train, and motivate the front office team
• Oversee daily front office operations including reception, reservations, and guest services
• Ensure exceptional guest experiences and handle guest feedback professionally
• Manage rosters, staffing levels, and payroll within budget
• Maintain front office systems, procedures, and compliance standards
• Work collaboratively with housekeeping, maintenance, food and beverage and management teams
• Ensure health & safety and company policies are adhered to
• Have a current managers certificate

About You
• Proven experience in a front office supervisory or management role
• Strong leadership and communication skills
• Excellent customer service focus with a calm, solutions-driven approach
• Confident using PMS systems and standard office software
• Ability to work flexible hours, including weekends and public holidays
• Well-organised, reliable, and detail-oriented

What We Offer
• A supportive and professional team environment
• Competitive remuneration based on experience
• Career development opportunities within the Distinction Hotels group
• The opportunity to work in a well-established and respected hotel brand
• If you are passionate about hospitality and ready to take the next step in your career, we’d love to hear from you.

Applicants must have the right to work in New Zealand, no visa support is available.

Apply
Please respond with a current cover letter and CV to tony@distinctionhotels.co.nz
 
Contact: Tony Abbott
Phone: 07 349 5200
Front Office Manager - Rotorua
Distinction Rotorua Hotel & Conference Centre