Distinction Hotels

NZ Wide Hotels & Conference Centres

BEST RATEGUARANTEE DEALS Vouchers

Terms & Conditions

Your credit card will be charged for the full amount of your booking at the time the reservation is made. This payment is processed through the secure Windcave payment system. The name that will appear on your statement will be Distinction Rotorua Hotel. Any credit card details stored for payments are done so on the Windcave system. No credit card information is stored by us and Windcave protects personal information – at a minimum – to the Payment Card Industry Data Security Standards (“PCI-DSS”).
All rates are in NZ dollars and are on a per night basis including GST. Distinction Hotels will not reimburse adverse fluctuations due to foreign exchange.

BEST AVAILABLE NON REFUNDABLE RATES, STAY & SAVE RATES
Your credit card will be charged for the full amount at the time the reservation is made. No refunds are permitted on accommodation bookings. In the case where cancellation or amendment of a booking is required, the full quoted amount of the reservation will be charged. Guests requiring alternative accommodation dates will need to rebook, no amendments/transfers permitted. A maximum of 2 rooms can be booked on Stay & Save rates. Please note these Stay & Save rates are not valid for events & conferences.

FLEXI FREE CANCELLATION RATES
Your credit card will be charged for the full amount at the time the reservation is made, however you may amend or cancel your booking up to 24 hours prior to arrival and a full refund will be issued upon cancellation. In the case of a no show or a cancellation inside 24 hours, the total price of the reservation will not be refunded

PACKAGE RATES (excluding Family Feast Rotorua Rate)
Your credit card will be charged for the full amount at the time the reservation is made, however you may amend or cancel your booking up to 24 hours prior to arrival and a full refund will be issued upon cancellation. In the case of a no show or a cancellation inside 24 hours, the total price of the reservation will not be refunded. Unused package components are non refundable.

BED & BREAKFAST RATES
Your credit card will be charged for the full amount at the time the reservation is made, however you may amend or cancel your booking up to 24 hours prior to arrival and a full refund will be issued upon cancellation. In the case of a no show or a cancellation inside 24 hours, the total price of the reservation will not be refunded.

FAMILY FEAST - ROTORUA RATE
For stays between 26 DEC - 6 JAN: Your credit card will be charged for the full amount at the time the reservation is made. No refunds are permitted on the Family Feast Rate. In the case where cancellation or amendment of a booking is required, the full quoted amount of the reservation will be charged. Guests requiring alternative accommodation dates will need to rebook, no amendments/transfers permitted.
For stays between 7 JAN - 25 DEC: Your credit card will be charged for the full amount at the time the reservation is made, however you may amend or cancel your booking up to 24 hours prior to arrival and a full refund will be issued upon cancellation. In the case of a no show or a cancellation inside 24 hours, the total price of the reservation will not be refunded. Unused package components are non refundable.

CRANKWORX ROTORUA DEAL
Your credit card will be charged for the full amount at the time the reservation is made. No refunds are permitted on accommodation bookings, unless the event is cancelled due to the NZ Government’s COVID-19 response (see below). In the case where cancellation or amendment of a booking is required, the full quoted amount of the reservation will be charged. Guests requiring alternative accommodation dates will need to rebook, no amendments/transfers permitted.
COVID19 EVENT CANCELLATION POLICY – BOOK WITH CONFIDENCE
If the Crankworx Rotorua event is cancelled or you are unable to travel due to the NZ Government’s COVID-19 response and border restrictions, Distinction Hotels will offer a full refund of your original accommodation rate. Please contact the hotel immediately if you are impacted by the COVID restrictions and you will be issued with a refund.

CHECK IN / CHECK OUT POLICY
Check in time is from 2pm (subject to availability) at Distinction Rotorua Hotel & Conference Centre, 390 Fenton Street, Rotorua. If you require an earlier check in time, please contact the hotel and we will endeavour to meet your request, subject to availability.
Our check out time is 11am. A later check out time may be arranged in advance with our staff/management but this is subject to the availability of your room and it may also incur additional charges.
Note: Early check-in & late checkout requests are not guaranteed and are at the discretion of Hotel Management/Reception Staff.

CHILDREN POLICY
One child 12 years and under stay free when using existing bedding. Extra children will be charged at the extra person rate. In the event where a rollaway is
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