|Deposit and Cancellation Information
|Your credit card will be charged for the full amount of your booking at the time the reservation is made. This payment is processed through the secure DPS Payment Express system. The name that will appear on your statement will be Distinction Coachman Hotel - Palmerston North Ltd. Any credit card details stored for payments are done so on the DPS system. No credit card information is stored by us and Payment Express protects personal information – at a minimum – to the Payment Card Industry Data Security Standards (“PCI-DSS”).
BEST AVAILABLE RATES, EARLY BIRD & STAY & SAVE RATES
No refunds are permitted on these accommodation bookings. In the case where cancellation or amendment of a booking is required, the full quoted amount of the reservation will be charged. Guests requiring alternative accommodation dates will need to rebook, no amendments/transfers permitted. A maximum of 2 rooms can be booked on Stay & Save rates. Please note these Stay & Save rates are not valid for events & conferences.
FLEXI FREE CANCELLATION RATES
No fee to amend your booking (subject to availability). Amendments & cancellations on bookings will be accepted up to 24 hours prior to arrival with no charges. In the case of a no show or a cancellation inside 24 hours, one night’s accommodation will incur and be charged.
PACKAGE RATES (including Bed & Breakfast rates)
Cancellations will be accepted up to 24 hours prior to the day of arrival with no charge, in the case of a no show or cancellation inside the 24 hours one night’s accommodation will be charged. Unused package components are non refundable.
All rates are in NZ dollars and are on a per night basis including GST. Distinction Hotels will not reimburse adverse fluctuations due to foreign exchange.
CHECK-IN / CHECK-OUT POLICY
Check-in time is from 2pm at Distinction Coachman Hotel, 140 Fitzherbert Ave, Palmerston North. If an earlier check-in time is required please request this at the time of booking.
Check-out time is 10am. If a late check-out is required please request from Reception when you check-in at hotel. Early check-ins and late check-out’s are not guaranteed and are at the discretion of Management / Reception Staff.
One child 12 years and under stay free when using existing bedding. Extra children will be charged at the extra person rate. In the event where a rollaway is required the extra person charge will apply.
OUTDOOR SWIMMING POOL & SPA POOL CLOSURE
Please note that our outdoor swimming pool at Distinction Coachman Hotel Palmerston North is closed during winter months. The spa pool is closed until further notice whilst it is repaired.